Observation

This was a technical question. The performance of the candidates who attempted it was good. Highest marks were usually gained in this question which shows that candidates understand the demands of the The candidates were expected to provide the following answers to the question.

1. It is the deployment of information and communication technology (ICT) to government functions and procedures with the purpose of increasing efficiency, transparency and citizens’   participation.
2. Higher levels of effectiveness and efficiency in governmental tasks/activities
3. Improvements of processes and procedures of work in the public service
4. Enhances the quality of public services
5. Allows for better and faster communication
6. Allows the use of ICT in both policy formulation and decision making
7. Boost interactions between business and industry
8. Offer better service delivery to citizens
9. Better accessibility to public service information and data
10. Minimizes corruption in governance
11. Allows for inclusive governance
12. Allows for quick and easy implementation of policies
13. Reduces cost of running a government
14. Flexibility of working hours and environment
15. Facilitates/simplifies work processes
16. Reduces the risk involved in administration
17. Reduces the stress in work environment