Question 6
- Zon-Bon Ltd deals in electronics. Uyor a regular customer intend to make purchases. State four customer services Zon-Bon Ltd would offer to Uyor
- Explain organizational culture as it relates to:
i attitude to customer;
ii relationship with co-workers;
iii relationship with boss;
iv dress code
Observation
- Candidates performance was okay, most of the candidates were able to answer question 1a correctly
- Part (b) of the question was fairly attempted by the candidates.
The following are some of the required answers.
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a. Customer Service
- Demonstration on how to use a product.
- Assisting customers to set up facilities to keep their products after being purchased.
- Provision of delivery services.
- Providing special packaging for products sold to customers.
- Provision of installation services to the customer.
- Quick response to customers’ inquiry and complaints.
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b. Organizational Culture
- Attitude to customers: Customers are more likely to respond in a positive way when your customer service approaching, action-driven and friendly.
- Relationship with co-workers; Developing good relationship with colleagues reduces tension and stress at work place and makes the environment free and comfortable to work in.
- Relationship with boss: the boss and the employee relationship should be that of trust and understanding which enhances company’s productivity.
- Dress code: This is the set of rules made by an organization, specifying the type of clothing to be worn by employees.