Tourism Paper 2 May/June 2015

Question 2

  1. What is service delivery in tourism?
  2. Give two examples of service delivery in tourism industry.

 

Observation

This question was not properly answered by the candidates as they were unable to explain what  service delivery is. However, a few of them were able to give examples of service delivery in tourism. Such examples given included: Tour guiding, ticket Retailing etc.