• State four objectives of customer services
• List four pre-sales services
• State four after  sales services that can be rendered to a person buying a computer.

Observation

Many candidates did not know the objective of  customer service.  But some of the candidates did well on part (b) and (e) of the question.
OBJECTIVES OF CUSTOMER SERVICES

• To build up a set of satisfied customers/thereby retaining them.
• To help salesman serve customers better.
• To reduce post-purchase doubt.
• To enhance company’s image.