Question 6
List and explain five reasons for consumer protection, stating in each case, one relevant government law aimed at its enforcement. .
Observation
Most candidates who attempted the question listed the laws but could not explain the reason for consumer protection with regards to each law.
The expected responses to the question include:
Reasons for consumer protection
- To avoid exploitation: The consumers are protected from exploitation by manufacturers, through indiscriminate price increase. This is done through the Price Control Act.
- To discourage substandard goods: Some manufacturers produce goods without taking into consideration the quality desired. The Standards Organisation Act checks such practice.
- To prevent deceptive weights and measures: Sellers may use incorrect weights and measurements in selling goods to customers. The Weights and Measures Act helps prevent such practices.
- To prevent the sale of harmful food and drugs: Consumers are protected from dangerous goods, especially drugs. The Foods and Drugs Act protects the consumers against such goods being offered for sale.
- To maintain credit sale agreement: Consumers are often not well informed about the details of credit sale agreement. They may inadvertently sign false credit facilities. The Hire Purchase and Credit Sale Act is aimed at protecting the rights of such customers.
- To prevent misleading and deceptive advertisement: Many claims made by advertisers about the performance of their products are not correct. The Trade Description Act was enacted to check such practices.