Question 9
A mobile phone is unable to send SMS. List in sequential order, the steps that should be taken to solve this problem.
This question seeks to test the operational knowledge of candidates on the use of mobile phones (menus and sub-menus). Candidates performed poorly to this question.
Observation
The expected answers are:
SMS sending failure
- Press the menu button
- scroll to SMS
- scroll to SMS setting
- scroll to SMS service center number
- check if the SMS center number has been altered
- enter the correct number starting with the plus (+) symbol