Question 2
(a) What is oral communication?
(b) State four barriers to effective communication.
(c) Explain the following terms:
(i)Internal communication;
(ii)Feedback;
(iii)Electronic communication.
Observation
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Comments
- Candidates’ performance was impressive. Most of the candidates were able to answer both parts of (b and c).
- Oral communication is the exchange of ideas and information through spoken words either in the form of face-to-face interaction or over an electronic device.
(b) Barriers to effective communication
(i)Lack of interest in the message;
(ii)Misunderstanding of the message;
(iii)Distrust between the sender and the receiver of the message;
(iv)Giving too much information at a time;
(v)Physical interference in the communication process such as noise;
(vi)Use of wrong medium;
(vii)The use of jargons;
(viii)Physical disabilities such as speech difficulties or hearing problems;
(ix)Differences in viewpoint and perception;
(x)Languages differences;
(xi)Expectation and prejudices of the sender and receiver;
(xii)Cultural differences.
(c) Explanation of terms(i)Internal communication: This is the process by which messages and information are transferred within an organization.
(ii)Feedback: This is the response of a receiver to a sender’s message which enables the sender to evaluate the effectiveness of the message.
(iii)Electronic communication: This is the transfer of information through an electronic medium.