Observation

 

Comments
Most of the candidates that attempted this question performed well. They were able to explain the terms stated.
(a)Explanation of terms

(i) Productivity standard: This simply means the overall performance or output of an employee within a given time and this ensures that the company has the ability to produce more goods and services with less input.

(ii) Marketing standard: This is a generally accepted reference principle or practice among marketers and conforms to integrity and ethical conduct in marketing.

(iii) Income tax: This is the tax levied on the income of the payer and it depends on the amount of income and the allowances due to the payer.

(iv) Dress code: This is the rule about the type of clothes workers are allowed to wear and its purpose is to project the image and brand of the company and for the purpose of staff identification.

(v) Word processing: This is the use of computer and other electronic devices to produce typewritten documents.