In (d),  candidates could not describe how the conductance of a molar solution of  ammonia compares to that of sodium hydroxide solution.  
                                    The expected  response from candidates was as described below: 
                                      
                                        
                                          -     pour some quantity of each solution into a  separate beaker.
-     insert electrodes into the solutions and  close the circuit.
-     take the readings on the ammeter.
-     rinse the electrodes properly with  distilled water and dip them into the second   solution.   Close the circuit and take the reading on the ammeter again.
                                          -     the solution with the higher reading is  NaOH(aq) while the one with lower reading   is ammonia.
 OR
 NaOH solution is a strong electrolyte and  completely ionizes to produce a lot of ions.   NH3 solution is a weak electrolyte and produces very few  ions.  The ions produced by NaOH far outnumber  those produced by NH3 solution.   Hence NaOH solution conducts more than NH3 solution.
 
                          In (e)(ii),  candidates correctly stated esterification as the reaction illustrated by the  equation.  However, some of them lost the  mark in (e)(ii) because they confused neutralization for hydrolysis. 
                                    In (f),  candidates determined the volume of the residual gas as follows:
                                                         2H2(g)  +  O2(g)  →   2H2O(1)
                                                
                                                         from the equation
                                                         2 vols of H2  reacts with 1 vol of O2/20cm3  of H2(s)  reacts with 10 cm3  of O2(g)  
                                      residual gas    =     (15 – 10)cm3  =  5cm3.