Office Practice May/June 2015

Question 6

  1.       State any two uses each of memos and business letters.
  1.       List and explain any four essential parts of a business letter.

Observation

The performance of the candidates in this question was fair.

The expected answers are as follows:

  1.    (i)        Uses of Memos

 

-          for internal communication between officers of equal status;

-          for correspondence between officers and their subordinates.

(ii)        Uses of Business Letter

-         For correspondence between one organization and another;

-         For formal communication between management and staff.

Part of a business letter

  1. Reference;
  2. Date;
  3. Receiver’s  address;
  4. Enclosures.