Question 4
(a) Explain the office correspondence.
(b) Out six parts each of the following correspondence;
(i) business letter;
(ii) memorandum;
(iii) report.
Observation
Most candidates performed well in part(4a) of the question. The performance in 4b was not very good.
Some responses expected for 4b are:
(b) (i) Business letter:
- reference;
- date; - attention line;
- inside address/addressee address;
- salutation;
- subject heading/title;
- body of the letter.
(ii) Memorandum:
- from;
- to;
- date;
- reference;
- subject heading/title;
- body;
- name.
(iii) Report
- date;
- name and address of the recipient;
- subject matter/heading;
- terms of reference;
- procedure;
- findings;
- conclusions.