Question 6
- State three benefits that a RTV technician who exhibits good customer relations would enjoy.
- Table 3 contains some items used in RTV business.
Table 3
S/N |
Items |
Accounting |
Repair order form |
Inventory sheet |
1 |
Loan from bank |
√ |
|
|
2 |
Income on sales |
|
|
|
3 |
Components to be purchased |
|
|
|
4 |
Number of radio in stock |
|
|
|
5 |
Set of instruments in workshop |
|
|
|
6 |
Items to be repaired |
|
|
|
7 |
Cost of repair |
|
|
|
8 |
Cost of down time |
|
|
|
9 |
Workmanship |
|
|
|
10 |
Components in stock |
|
|
|
11 |
Utility bill |
|
|
|
12 |
Rent on property |
|
|
|
13 |
Confirmed job request |
|
|
|
Complete Table 3 by using a tick (√) to place each item appropriately under a business record where it is likely to be listed. The first one has been done for you.
Observation
The expected answers were:
-
(a) Benefits enjoyed by RTV technician with good customer relations
- Enhanced productivity
- Gaining more customers loyalty
- Increased patronage
- Increased income
- Promote job publicity
(b) Table 3
S/NItems
Accounting ledger
Repair order form
Inventory sheet
1
Loan from bank
√
2
Income on sales
√
3
Components to be purchased
√
4
Number of radios in stock
√
5
Set of instruments in workshop
√
6
Items to be repaired
√
7
Cost of repair
√
8
Cost of down time
√
9
Workmanship
√
10
Components in stock
√
11
Utility bill
√
12
Rent on property
√
13
Confirmed job request
√
Majority of the candidates attempted this question, however, only a few responded correctly.