Question 1
- List three messages displayed by a mobile phone that suggests software problems.
- List three equipment used to troubleshoot and repair mobile phone software problems
Majority of the candidates were unable to answer question 1a correctly but more than half were able to answer question 1b correctly.
Observation
(a) Messages displayed by a mobile phone that suggest software problems
- Insert correct SIM card
- Contact service
- Contact provider
- System failure
- File error
b) Mobile phone software troubleshooting and repair equipment
- (Personal) computer
- Dongle / Software / JAF Box
- Suite / setup files
- Flash files
- Drivers
- Data cable