GSM Phone Maintenance and Repair Paper 2, WASSCE (SC), 2017

Question 11

 

  1. List four services that can be rendered in a cell phone workshop;
  2. State two risk factors associated with mobile phone repair business.

Candidates were required to have knowledge of Setting up a mobile phone work shop and managing a mobile phone business /Phone repair business management. However, about three-quarter of the candidates demonstrated they had knowledge of managing phone repair business.

 

Observation

 

        (a) Services that can be rendered in a phone workshop

  • Phone repairs
  • Sale of phone accessories
  • Cutting of SIM cards
  • SIM swap
  • Sale of SIM cards
  • Downloading
  • Sale of top-up cards
  • Sale of mobile phones

        (b) Risks associated with mobile phone repairs business

  • Competition
  • Lack of capital
  • Loss of part(s) during repair
  • Damage of parts during repair
  • Dissatisfied customers                                          
  • Unfavourable government policies
  • Insecurity