GSM Phone Maintenance and Repair Paper 2, WASSCE (SC), 2021

Question 4

 

(a) Give three importance of having clear business objectives when setting up a mobile phone workshop.

 

(b) State four factors to be considered before choosing a business location.

 

This was the most popular question among the candidates as performance on this question was very good.

 

Observation

The expected answers are:
(a)   Importance of having clear business objectives when setting up a mobile phone
workshop
It helps to:

  • plan for the future;
  • create direction and guidance;
  • drive an effective structure to meet the objectives;
  • control costs easily;
  • evaluate and control performance;
  • strengthen customer service;
  • define goals of the business;
  • enhance quality of the business products and services;
  • aid better communication.

 

(b) Factors to consider before choosing a business location

  • Competition
  • Proximity to other businesses / materials
  • Accessibility to clients
  • Style of operation (business image)
  • History of the site
  • Cost
  • Accessibility to basic infrastructure
  • Analyse the demographic / nearness to target customer
  • Skill base in the area
  • Growth potential
  • Government policies