Question 1
The case study is set to test the candidates’ ability at identifying and proffering solutions to real life problems. In this particular case, candidates were expected to identify the problems caused by the reckless behaviour of the son of an illiterate CEO of the firm. They were also expected to identify the duties of the firm’s mail clerk and the different types of office equipment used in the mail room. Candidates were also asked to identify the type of office occupied by the members of staff at SKJ Trading Company as related in the following questions:
(a)Identify the office layout in use at SKJ Trading Company.
(b)State three advantages of the office in use at SKJ Trading Company
(c)Outline three duties of Kuku Lai at SKJ Trading Company
(d)List three office equipment that should be in Kuku Lai’s office
(e) Identify two problems that arose from Jumbo Okoli’s attitudes to his duties
Observation
Most of the candidates were able to do this while some were lifting answers from the passage as if it was a comprehension passage. However, majority of the candidates scored highly though more effoerts need to be put in in grooming students on the skills of answering case studies.
Some of the suggested responses were:
1. . (a) The office layout in use and its advantages;
(i) The office layout in use at Okoli & Sons Trading Company is closed office.
(ii) Three advantages of the office layout in use at Okoli & Sons Trading Company are:
- There is privacy.
- There is less noise.
- Workers are able to concentrate more / less distraction.
- There is better security of cash, documents and assets.
- Each worker can decide the level of ventilation and lightening he likes.
- It is more prestigious than open office.
(b) i Duties of Kuku Lai at SKJ Trading Company:
- opening incoming mails.
- Sorting incoming mails
- Confirming the contents of official mails
- Checking and fastening all enclosures to the mails.
- Ensuring that all outgoing mail is properly recorded.
- attaching circulation slips to letters which need the attention of three or more officers affixing appropriate values of postage stamps to outgoing mails.