Automobile Parts Mechandising Paper 2 WASSCE (SC), 2017


Question 7

 

  • (a)        What is quality control?

    (b)        State eight ways of improving the quality of products in an organization.

  • Observation

    This question was one of difficult questions.  Most of the candidates who attempted it perform poorly.  The required responses to the various parts of the question are:

    7   (a)   Quality Control is a measure by which an organization specifies product/services
    standards and uses that as basis for checking product quality.

     

       (b)     Ways of improving the quality of products
    -           Create and publish to all employees a statement of the aims and purposes of the company or organization.
    -           Adopt a philosophy of preventing poor quality product and service.
    -           Understand the role of inspection in quality control and improve product and service design.
    -           Implement a system of continuous improvement processes.
    -           Provide employees’ training that teaches the skills required for continuous improvement.
    -           Set up quality control units.
    -           Drive out fear by creating a culture of innovation and trust.
    -           Come up with policies and philosophy that will discourage short cut in production processes.
    -           Improve employee’s pride by eliminating barriers to good workmanship.
    -           Encourage education and improvement for the staff.
    -           Used available current technology to facilitate products manufacturing and the delivery of services.
    -           Encourage use of quality tools e.g. pareto rules, check list and control checks.
    -           Encourage right attitude towards work.
    -           Set up quality control committee to supervise activities in the production unit.
    -           Encourage education on quality control for the staff.