Observation

This question was one of difficult questions.  Most of the candidates who attempted it perform poorly.  The required responses to the various parts of the question are:

7   (a)   Quality Control is a measure by which an organization specifies product/services
standards and uses that as basis for checking product quality.

   (b)     Ways of improving the quality of products
-           Create and publish to all employees a statement of the aims and purposes of the company or organization.
-           Adopt a philosophy of preventing poor quality product and service.
-           Understand the role of inspection in quality control and improve product and service design.
-           Implement a system of continuous improvement processes.
-           Provide employees’ training that teaches the skills required for continuous improvement.
-           Set up quality control units.
-           Drive out fear by creating a culture of innovation and trust.
-           Come up with policies and philosophy that will discourage short cut in production processes.
-           Improve employee’s pride by eliminating barriers to good workmanship.
-           Encourage education and improvement for the staff.
-           Used available current technology to facilitate products manufacturing and the delivery of services.
-           Encourage use of quality tools e.g. pareto rules, check list and control checks.
-           Encourage right attitude towards work.
-           Set up quality control committee to supervise activities in the production unit.
-           Encourage education on quality control for the staff.