Commerce Paper 2, Nov/Dec. 2012  
Questions: 1 2 3 4 5 6 7 8 9 10 Main
General Comments

Question 7

[a] Differentiate between departmental stores and multiple shops.
[b]List and explain five distinguishing characteristics of multiple shops.




This was a good question for candidates .They could differentiate between Departmental  stores and Multiple stores .But some of  the distinguishing features of multiple shops were missing from candidates’ answers.
Examples are;
[i]Centralized control; all the branches are controlled from the headquarters although branches have their own branch manager.
[ii]Flexibility ; if shortages of stock and labour can be met quickly by calling on neighbor branch to come to its aid.

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