Observation

Most candidates performed well in the question with the exception of mail order business. Most candidates do not know the features of mail order business.  

The expected responses are.

• Department Stores

• It is a large scale retail unit in which many different stores are housed in a large building under the same roof.
• They are divided into different departments or stores.
• Each department specialises in the sale of a particular type of product.
• Every product carries fixed price tag thereby making purchases simple and easy.
• Every department store has a General Manager who coordinates the activities
  of all Sectional Managers.
• They are found mainly in urban centres.
• They offer opportunity for one-stop buying.

 
(ii) Mobile Shops

• They operate from motor vans or trucks and move from place to place.
• They sell a wider range of goods and are accessible to the consumers.
• They advertise their goods through playing of music, ringing bells or other
  methods.
• They offer personal service to their customers.

(iii) Chain Stores

•       They are large scale retail business units with standard shop front scattered all
  over the country.
•       They deal in one line of product in all their branches.
•       Goods sold in all their branches are manufactured or purchased by the Head

Office and distributed to all branches.

•       Their prices are pre-determined by the Head Office.
•       They are found in urban centres.
•       Goods have price tags.