Question 1
This is a case study question where the candidates were required to read, understand and apply the knowledge of the subject matter in solving the problems painted in the “case”. The questions were as follows:
- State the office document Miss Ojo could use in locating files taken out from the office.
- Identify and explain the appropriate filing classification Miss Ojo could use for keeping staff files.
- (i) What are index cards
- (ii) State one reason for their use.
- Apart from filing, state three other duties of Miss Ojo at Bisciuits and Cakes Limited.
- Mention three duties Miss Zainab Abu should be performing in the office.
Observation
Majority of the candidates attempted the questions that followed the case study as a comprehension questions hence answers to question were copied from the passage. Hence they cost valuable marks in this question.
Some of the answers expected from the candidates are as follows:
(a) Other Duties of Miss Ojo apart from filing
(i) making and receiving cases;
(ii) keeping diary of appointments and events;
(iii) induction of new junior employees, etc.
(b) Filing Classifications
(i) Numerical classification
(ii) Alphabetical classification;;
(iii) Alpha-numerical classification.