Observation

The performance of the candidates in this question was fair.

The expected answers are as follows:

1.    (i)        Uses of Memos

-          for internal communication between officers of equal status;

-          for correspondence between officers and their subordinates.

(ii)        Uses of Business Letter

-         For correspondence between one organization and another;

-         For formal communication between management and staff.

Part of a business letter

1. Reference;
2. Date;
3. Receiver’s  address;
4. Enclosures.