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Question 1
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Question 1
This is a case study question where the candidates were required to read and understand and relate their understanding of the “case” to the following questions:
- Who is a receptionist?
- List two office equipment that could be found in Miss John’s office at Show Rite Plc.
- List any two means that could be used for sending notices of meetings at show Rite Plc.
- State three qualities that Miss John possessed which made her an outstanding receptionist at Firelight Limited.
- State three main parts of the report submitted by the committee.
- Suggest four ways by which the machines in Miss John’s office could be maintained.
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Comments
Majority of the candidates did not understand the question that followed the Case Study hence they performed poorly in this question. Some of the answers expected from the Candidates are as follows:
- A receptionist is an office worker who receives visitors and telephones
calls on behalf of an organization.
- (i) Scanning machine;
(ii) Shredding Machine;
(iii) Fax machine etc. |
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